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Next Gen Responder-Friendly NFIRS Reporting.

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Pre-Incident
Planning
Fire
Prevention
Incident
Reporting
Mobile
Response
Scheduling &
Personnel
Community
Engagement
Assets &
Inventory

Fire & EMS

ReImagined

Your entire operation. One platform.

Explore Products

Pre-Incident
Planning
Fire
Prevention
Incident
Reporting
Mobile
Response
Scheduling &
Personnel
Community
Engagement
Assets &
Inventory

Fire & EMS

ReImagined

Your entire operation. One platform.

Explore Products

Fire & EMS Software Re-imagined

End-to-End Solutions for Public Safety

It's Time to Re-Think Incident Preparedness & Response.

Public Safety &
Emergency Response Re-imagined

Fire & EMS Software is Broken

As times change, the need for innovation to keep up with the demands of modern firefighting and response is more important than ever. From Pre-Incident Planning, to Response and Incident Reporting, Fire and EMS Agencies nationwide struggle to effectively manage their day to day operations in a single platform.

No True Single Platform

No software platform effectively manages everything your agency needs - across prevention, response, incident reporting, assets and personnel.

Outdated Technology

Many of the current platforms are built using legacy technology and do not take advantage of modern cloud software benefits such as upgrades and flexibility.

Lack of Innovation

As a result, agencies are often locked into older versions of software and do not receive the kind of feature innovation that is required in ever-changing times.

Not Responder Focused

Most platforms are focused on compliance and records management - not on ensuring first responders have the information they need at the time of dispatch.

Difficult Collaboration

Accessing data and information is a struggle for your own agency let alone attempting to collaborate cross-agency or jurisdiction - pre, during and post incident.

Broken Software Has Real World Impact

Inefficiencies

More Staff
Hours

Higher Total
Cost of
Ownership

Increased Risk

No
Operational
Visibility

We're Changing the Way Fire & EMS Software Works

An end-to-end solution, born in the cloud - built to run your entire operation in one place.

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True Cloud Solution

Pre-Incident
Planning

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Assets & Inventory

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Community Engagement

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Scheduling & Personnel

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Fire
Prevention

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Incident
Reporting

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Mobile
Response

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Products

End-to-end Solutions for the Fire Service

Pre-INcident
Planning

Fire
Prevention

Incident
Reporting

Mobile
Responder

Scheduling & Personnel

Community Connect

Assets & Inventory

Pre-Incident Planning

Automatically aggregate critical information on every structure in your response area so you have pre-plans on every structure within weeks with no effort from your team.

Every Structure

Pre-Plan in Minutes

Analyze & Manage

Respond

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Fire Prevention

Complete any type of inspection using intuitive and flexible checklists with full integrated pre-planning for company level inspections.

Next-Gen Inspections

Virtual CRR

Enterprise Management

Responder Friendly

Learn More

Incident Reporting

Document fire company responses with fully scalable, NFIRS and NFORS compliant reporting system designed for ease of use by field responders. Automatic submission to state and federal regulatory bodies.

Next-Gen Incident Reporting

Automation

Compliance

Enterprise Management

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Assessor
Data
Pre-plan information
CAD Integration
Schedule and Assignments

NFIRS

Local / State

NFORS

epcr Coming Soon

And
More

Mobile Responder

Complete mobile response functionality enables your crew to receive notifications immediately from dispatch - status, track vehicles / personnel and route to an incident.

Respond

Access Critical Data

Share Information

Available Anywhere

Learn More

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors

EMS

dispatch

AUTOMATIC & MUTUAL AID

OEM

POLICE

YOUR FIRST DUE
ENABLED AGENCY

Scheduling & Personnel

Schedule personnel with simple drag & drop functionality utilizing a best-of-breed scheduling platform.

Improved Scheduling

Automation

Compliance

Enterprise Management

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Any shift
type

Fully
integrated

Any device

Community Connect

Community Connect allows Residents to create a Household Life Safety Profile in minutes and empowers your agency with the marketing engine you need to get the word out and drive on-going engagement.

Engage Residents

Engage Businesses

Automate Processes

Respond

Learn More

Assets & Inventory

Real-time insight and statistics into apparatus & equipment health, usage and compliance - seamlessly linked to First Due Scheduling, Incident Reporting & more.

Enhanced Asset Management

Next-Gen Vehicle Checks

Work Order Management

Powerful Automation

Coming Soon

Inspections

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  • Next-Gen Inspections

  • Virtual CRR

  • Enterprise Management

  • Responder Friendly

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Inspections

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  • Next-Gen Inspections

  • Virtual CRR

  • Enterprise Management

  • Responder Friendly

Learn More

Access & Share Information - Anywhere, Anytime

Access First Due on any device and achieve true interoperability across borders and agencies.

Any operating system

Any Device

Your First Due
Enabled Agency

Automatic &
Mutual Aid

EMS

Police

OEM

DISPATCH

What Makes First Due Different?

One, Cloud-Based Platform

We've built a solution that does everything in a single platform, with maintenance, upgrades and access on any device.

Aggressive Innovation

We build what you need faster and innovate to stay ahead of the rapidly changing world of Public Safety.

Holistic Vision

More than just compliance. We build for response, for your community and inter-agency interoperability.

Team & Culture

We partner with you to continue to innovate and support for your agency's specific needs. Client Success is core to what we do.

Built for Your IT

We understand every agency has unique IT workflows. We build to seamlessly bridge the gaps between CAD, GIS and more.
Re-imagining the Science of Where
First Due partners with Esri to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident.
LEARN MORE
Simplify your Reporting & RMS
First Due partners with Emergency Reporting so your RMS data can finally be available to operations, out in the field, on any device.
LEARN MORE
Built for the Way You Respond
First Due partners with Central Square to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident. Pre-incident planning & mobile response re-imagined.
LEARN MORE

Learn More about First Due's
Technology Partners…

ALL PARTNERS

Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Asheville Fire Department

Asheville, NC

Charlotte Fire Department

Charlotte, NC

Fairfax County Fire Department

Fairfax, VA

Fort Worth Fire Department

Fort Worth, TX

Ft. Lauderdale Fire Rescue

Ft. Lauderdale, FL

Mesa Fire and Medical Department

Mesa, AZ

Reno Fire Department

Reno, NV

Seattle Fire Department

Seattle, WA

The way Public Safety Agencies collect, Organize, and use information is broken. 

Fire, Police, and Emergency Managers nationwide are too often left without critical information on structures and occupants during response - resulting in 1000's of First Responder and civilian deaths and injuries each year, millions of dollars in property damage, and a negative impact on ISO & accreditation for their agencies.

Why?

Manual Collection

Manual collection of occupancy and inspection data is time consuming, expensive, and often outdated. It’s also only completed on commercial structures, leaving a massive data gap from a community risk perspective.

Limited Access

Emergency response personnel do not get the critical scene and building information they need when responding. Especially at residential structures where most calls and injuries take place.

Unusable Formats

Even if agencies do a great job collecting occupancy data, it’s not easily accessible or quickly consumable in the field. More often than not, valuable data and pre-plans are ignored completely.

Siloed Data

Critical information collected by one agency is not easily shareable with First Responders from automatic / mutual aid partners, Emergency Management and Law Enforcement during an incident. 

Engineered for your IT

Powerful Partnerships from Data to Response
Re-imagining the Science of Where
First Due partners with Esri to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident.
LEARN MORE
Simplify your Reporting & RMS
First Due partners with Emergency Reporting so your RMS data can finally be available to operations, out in the field, on any device.
LEARN MORE
Built for the Way You Respond
First Due partners with Central Square to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident. Pre-incident planning & mobile response re-imagined.
LEARN MORE

Learn More about First Due's
Technology Partners…

ALL PARTNERS

Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Asheville Fire Department

Asheville, NC

Charlotte Fire Department

Charlotte, NC

Fairfax County Fire Department

Fairfax, VA

Fort Worth Fire Department

Fort Worth, TX

Ft. Lauderdale Fire Rescue

Ft. Lauderdale, FL

Mesa Fire and Medical Department

Mesa, AZ

Reno Fire Department

Reno, NV

Seattle Fire Department

Seattle, WA

Betsi Chatham

GIS Analyst

Grapevine Fire Department

"First Due is in the cloud, but we maintain control within our IT organization. In a span of just several weeks after signing on with First Due we have closed the gap between IT and Fire in a way where everyone here in Grapevine has a more powerful way of working with location-based data and pre-fire plans.”

David Jacobs

Battalion Chief

Fort Myers Fire Department

"First Due means consistency, ease of preplan creation and information access and community engagement through community connect."

Roger Parker

Fire Marshal

Elk Creek Fire Department

"I've been in the fire service for 49 years and I've always struggled to get the preplan information to the firefighters in the field where they can access it and apply it to help protect their community and themselves. First Due has created a solution that is easy to use and easy to understand because it's visual. Now with v3 I can annotate and color code the occupancies in accordance with the Community Risk Reduction model that is being used for NFPA, ISO and Accreditation.”

Rick Spenser

Lieutenant

Cortez Fire Protection District

"First Due has helped us complete pre-plans faster and more accurately."

Jacob Boothby

Battalion Chief

Central Matanuska-Susitna Borough Fire Department

"Crews are actually completing pre plans. We have at least a general idea of what the structure we are responding to is. Community Connect has given us a platform to provide service to the public that we have not been able to do in the past."

Ronny Smith

Pre-Plan Coordinator

Central Kitsap Fire & Rescue

"First Due has assisted in our transition from pre-plan binders in the rigs to an automated pre-plan system available on each run."

Stephen Gollan

Battallion Chief

Ft. Lauderdale Fire Rescue

"First Due helped to improve response times by pre-alerting high rise security so they are aware and waiting our arrival providing us with the quickest route in the building to mitigate the emergency."