Fire & EMS Software Re-imagined

End-to-End Solutions for Public Safety

It's Time to Re-Think Incident Preparedness & Response.

Public Safety &
Emergency Response Re-imagined

The way Public Safety Agencies collect, Organize, and use information is broken. 

Fire, Police, and Emergency Managers nationwide are too often left without critical information on structures and occupants during response - resulting in 1000's of First Responder and civilian deaths and injuries each year, millions of dollars in property damage, and a negative impact on ISO & accreditation for their agencies.

Why?

Manual Collection

Manual collection of occupancy and inspection data is time consuming, expensive, and often outdated. It’s also only completed on commercial structures, leaving a massive data gap from a community risk perspective.

Limited Access

Emergency response personnel do not get the critical scene and building information they need when responding. Especially at residential structures where most calls and injuries take place.

Unusable Formats

Even if agencies do a great job collecting occupancy data, it’s not easily accessible or quickly consumable in the field. More often than not, valuable data and pre-plans are ignored completely.

Siloed Data

Critical information collected by one agency is not easily shareable with First Responders from automatic / mutual aid partners, Emergency Management and Law Enforcement during an incident. 

The way Public Safety Agencies collect, Organize, and use information is broken. 

Fire, Police, and Emergency Managers nationwide are too often left without critical information on structures and occupants during response - resulting in 1000's of First Responder and civilian deaths and injuries each year, millions of dollars in property damage, and a negative impact on ISO & accreditation for their agencies.

Why?

Manual Collection

Manual collection of occupancy and inspection data is time consuming, expensive, and often outdated. It’s also only completed on commercial structures, leaving a massive data gap from a community risk perspective.

Limited Access

Emergency response personnel do not get the critical scene and building information they need when responding. Especially at residential structures where most calls and injuries take place.

Unusable Formats

Even if agencies do a great job collecting occupancy data, it’s not easily accessible or quickly consumable in the field. More often than not, valuable data and pre-plans are ignored completely.

Siloed Data

Critical information collected by one agency is not easily shareable with First Responders from automatic / mutual aid partners, Emergency Management and Law Enforcement during an incident. 

Public Safety Software is Broken

As times change, the need for innovation to keep up with the demands of modern firefighting is more important than ever. From Pre-Incident Planning, to Response and Incident Reporting, Fire and EMS Agencies nationwide struggle to effectively manage their day to day operations.

No True Single Platform

No piece of software effectively links the most vital functions - across prevention, response, incident reporting, assets and personnel.

Outdated Technology

Most Public Safety tech vendors build on old technology - without the advantages of the cloud.

Lack of Innovation

Agencies' tech implementations receive little support and even less innovation - leading to ineffective solutions.

Not Responder Focused

Technolgies are focused on only on compliance and records - not on ensuring responders have the information they need.

Difficult Collaboration

Cross-agency collaboration and information exchange is next to impossible

Re-Imagining Knowledge During Incident Response

Connect, Plan, Engage, Respond

Broken Software Has Real World Impact

Inefficiencies

More Staff
Hours

Higher Total
Cost of
Ownership

Increased Risk

No
Operational
Visibility

We're Changing the Way Public Safety Software Works

An end-to-end solution, born in the cloud - built to run your entire operation in one place.

True Cloud Solution

Scheduling & Personnel

Pre-Incident Planning

Incident Reporting

Community Engagement

Mobile Response

Fire Inspections

Asset Management

Products

End-to-end Solutions for the Fire Service

Pre-INcident
Planning

Community Connect

Mobile
Responder

Fire Inspections

Incident Reporting

Pre-Incident Planning

Automatically aggregate critical information on every structure in your response area so you have pre-plans on every structure within weeks with no effort from your team.

Every Structure

Pre-Plan in Minutes

Analyze & Manage

Respond

Learn More

Community Connect

Community Connect allows Residents to create a Household Life Safety Profile in minutes and empowers your agency with the marketing engine you need to get the word out and drive on-going engagement.

Engage Residents

Engage Businesses

Automate Processes

Respond

Learn More

Mobile Responder

Complete mobile response functionality enables your crew to receive notifications immediately from dispatch - status, track vehicles / personnel and route to an incident.

Respond

Access Critical Data

Share Information

Available Anywhere

Learn More

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors

EMS

dispatch

AUTOMATIC & MUTUAL AID

OEM

POLICE

YOUR FIRST DUE
ENABLED AGENCY

Fire Inspections

Complete any type of inspection using intuitive and flexible checklists with full integrated pre-planning for company level inspections.

Next-Gen Inspections

Virtual CRR

Enterprise Management

Responder Friendly

Learn More

Incident Reporting

Document fire company responses with fully scalable, NFIRS and NFORS compliant reporting system designed for ease of use by field responders.

Next-Gen Incident Reporting

Automation

Compliance

Enterprise Management

Learn More
Assessor
Data
Pre-plan information
CAD Integration
Schedule and Assignments

NFIRS Exports

Local State Exports

NFORS Data Exports

NEMSIS Coming Soon!

And
More

Inspections

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  • Next-Gen Inspections

  • Virtual CRR

  • Enterprise Management

  • Responder Friendly

Learn More

Inspections

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  • Next-Gen Inspections

  • Virtual CRR

  • Enterprise Management

  • Responder Friendly

Learn More

Who We Serve

Emergency
Management

Effective Disaster Response with Info Directly from Your Community

Better plan for future emergencies with powerful planning and ArcGIS tools
Deploy the right resources to the right places at the right time with data straight from residents
Dynamic community based access and functional needs registry
Share data across agencies and directly with First Responders
Coming Soon

FIRE & EMS

Re-imagine Pre-Incident Planning, Community Engagement & Mobile Response

Automated pre-plans on every structure, including residential
Pre-plan mapping done in just minutes by any member of your operation
Engage residents and commercial property managers for critical life safety and building data
Automatically access pre-plans at the time of response on any device
Easily share information across mutual/ automatic aid partners

Law
Enforcement

Respond to High-Risk Scenarios with the Power of Information

Aggregate detailed information on every structure, including residential
Instantly access fire department pre-incident plans and prevention data in the field
Create detailed and dynamic tactical plans for target hazard emergencies such as hostage or active shooter situations
Be notified with live incident data from CAD and access pre-plans on any device

Emergency
Management

Effective Disaster Response with Info Directly from Your Community

Better plan for future emergencies with powerful planning and ArcGIS tools
Deploy the right resources to the right places at the right time with data straight from residents
Dynamic community based access and functional needs registry
Share data across agencies and directly with First Responders
Coming Soon

FIRE & EMS

Re-imagine Pre-Incident Planning, Community Engagement & Mobile Response

Automated pre-plans on every structure, including residential
Pre-plan mapping done in just minutes by any member of your operation
Engage residents and commercial property managers for critical life safety and building data
Automatically access pre-plans at the time of response on any device
Easily share information across mutual/ automatic aid partners

Law
Enforcement

Respond to High-Risk Scenarios with the Power of Information

Aggregate detailed information on every structure, including residential
Instantly access fire department pre-incident plans and prevention data in the field
Create detailed and dynamic tactical plans for target hazard emergencies such as hostage or active shooter situations
Be notified with live incident data from CAD and access pre-plans on any device

Fire & EMS

Reimagine Pre-Incident Planning, Community Engagement & Mobile Response

Automated pre-plans on every structure, including residential
Pre-plan mapping done in just minutes by any member of your operation
Engage residents and commercial property managers for critical life safety and building data
Automatically access pre-plans at the time of response on any device
Easily share information across mutual/ automatic aid partners

Law
Enforcement

Respond to High-Risk Scenarios with the Power of Information

Aggregate detailed information on every structure, including residential
Instantly access fire department pre-incident plans and prevention data in the field
Create detailed and dynamic tactical plans for target hazard emergencies such as hostage or active shooter situations
Be notified with live incident data from CAD and access pre-plans on any device

Emergency
Management

Effective Disaster Response with Info Directly from Your Community

Better plan for future emergencies with powerful planning and ArcGIS tools
Deploy the right resources to the right places at the right time with data straight from residents
Dynamic community based access and functional needs registry
Share data across agencies and directly with First Responders
Coming Soon

What Makes First Due Different?

One, Cloud-Based Platform

We build for seamless integration between functions with effortless maintenance, upgrades and access.

Aggressive Innovation

We build what you need faster and innovate to stay ahead of the rapidly changing world of Public Safety.

Holistic Vision

More than just compliance. We build for response, for your community and inter-agency interoperability.

Team & Culture

We partner with you to continue to innovate and support for your agency's specific needs.

Engineered for your IT

Powerful Partnerships from Data to Response
Re-imagining the Science of Where
First Due partners with Esri to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident.
LEARN MORE
Simplify your Reporting & RMS
First Due partners with Emergency Reporting so your RMS data can finally be available to operations, out in the field, on any device.
LEARN MORE
Built for the Way You Respond
First Due partners with Central Square to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident. Pre-incident planning & mobile response re-imagined.
LEARN MORE

Learn More about First Due's
Technology Partners…

ALL PARTNERS

Built for Your IT

We understand every agency has unique IT workflows. We build to seamlessly bridge the gaps between CAD, RMS, GIS and more.
Re-imagining the Science of Where
First Due partners with Esri to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident.
LEARN MORE
Simplify your Reporting & RMS
First Due partners with Emergency Reporting so your RMS data can finally be available to operations, out in the field, on any device.
LEARN MORE
Built for the Way You Respond
First Due partners with Central Square to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident. Pre-incident planning & mobile response re-imagined.
LEARN MORE

Learn More about First Due's
Technology Partners…

ALL PARTNERS

Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Asheville Fire Department

Asheville, NC

Charlotte Fire Department

Charlotte, NC

Fairfax County Fire Department

Fairfax, VA

Fort Worth Fire Department

Fort Worth, TX

Ft. Lauderdale Fire Rescue

Ft. Lauderdale, FL

Mesa Fire and Medical Department

Mesa, AZ

Reno Fire Department

Reno, NV

Seattle Fire Department

Seattle, WA

Betsi Chatham

GIS Analyst

Grapevine Fire Department

"First Due is in the cloud, but we maintain control within our IT organization. In a span of just several weeks after signing on with First Due we have closed the gap between IT and Fire in a way where everyone here in Grapevine has a more powerful way of working with location-based data and pre-fire plans.”

David Jacobs

Battalion Chief

Fort Myers Fire Department

"First Due means consistency, ease of preplan creation and information access and community engagement through community connect."

Roger Parker

Fire Marshal

Elk Creek Fire Department

"I've been in the fire service for 49 years and I've always struggled to get the preplan information to the firefighters in the field where they can access it and apply it to help protect their community and themselves. First Due has created a solution that is easy to use and easy to understand because it's visual. Now with v3 I can annotate and color code the occupancies in accordance with the Community Risk Reduction model that is being used for NFPA, ISO and Accreditation.”

Rick Spenser

Lieutenant

Cortez Fire Protection District

"First Due has helped us complete pre-plans faster and more accurately."

Jacob Boothby

Battalion Chief

Central Matanuska-Susitna Borough Fire Department

"Crews are actually completing pre plans. We have at least a general idea of what the structure we are responding to is. Community Connect has given us a platform to provide service to the public that we have not been able to do in the past."

Ronny Smith

Pre-Plan Coordinator

Central Kitsap Fire & Rescue

"First Due has assisted in our transition from pre-plan binders in the rigs to an automated pre-plan system available on each run."

Stephen Gollan

Battallion Chief

Ft. Lauderdale Fire Rescue

"First Due helped to improve response times by pre-alerting high rise security so they are aware and waiting our arrival providing us with the quickest route in the building to mitigate the emergency."