The account executive role for the Southeastern United States is a hunter role working directly with customers and partners across Fire, EMS and Office of Emergency Management agencies. Your focus will be prospecting and driving new business in your territory. You will receive significant support internally from Sales, Marketing and Product teams in a collaborative fast paced start-up environment.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• Prospect and develop new relationships with public safety professionals and partners.
• Build & maintain a high-performance sale pipeline, manage efficient & professional sales cycles and close contracts.
• Lead discovery with agencies on their needs and present innovative new strategies to transform pre-incident planning, mobile response and community engagement into thriving components of their organization.
• Travel to customer sites and attend trade shows.
• Foster a professional sales culture of mutual benefit to both First Due and the customer.
• Maintain current understanding of public safety industry including software ecosystem, trends, performance indicators, competitive landscape and business practices.

• 3+ years of Public Safety software experience (preferably in Fire or Emergency Management).
• Strong organization & communication skills with both customers and internal teams.
• 3+ years of solution selling, presenting to large customer groups and negotiation.
• Ability to lead, collaborate, and work autonomously in a fast-paced start-up team environment with a positive attitude.
• Collaborative approach to working with marketing, product and customer success teams.
• Proficient with CRM, Microsoft Office and collaboration tools such as Slack.
• Proven track record of achieving or exceeding quota goals.
  

As a Sales Development Representative, you're on the front lines of generating new revenue by building new opportunities and expanding the pipeline for First Due's sales team. You'll be the very first person a Fire Chief, Emergency Manager, Police Chief or other City Official will meet through their journey to enable their crews with First Due's technology for when disaster strikes.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• Creating qualified leads by outbound prospecting potential customers and converting incoming customer qualified opportunities for First Due's Sales Team.
• Working in a growing team-based environment with Sales Personnel in New York and around the United States.
• Developing relationships and build trust through value with Fire Chiefs, Emergency Managers, Police Chiefs and City / State Government Officials.
• Creating and executing on strategic widespread Sales Development Campaigns using robust workflows.
• Training one-on-one with the First Due Team - executives, sales and marketing.
• Preparing you for a future as part of the First Due Marketing or Sales Team.

You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You're not afraid of putting yourself out there over the phone and being told "no" and you stay excited for the next "yes". You know when to ask for help, and when to offer help and constructive feedback in return.

• A four-year degree from an American University.
• At least 1 year's worth of working experience.
• You have cold called before.
• Demonstrated excellent written, verbal and social media communication and interpersonal skills.
• Demonstrated strong leadership abilities.
• Have a track record of meeting or exceeding goals.
• Know how to use a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of Business Software.
• Some type of connection to First Responders (nice to have).

• In New York, you’ll be at First Due's Wall Street office in Downtown Manhattan near almost every subway and the ferry, and in a fantastic co-working space.
• We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• We offer healthcare benefits and other perks.
• First Due has a dog.
• We're focused on your career growth and helping you expand into the types of work you're best at.

The Full-Stack Developer role is a technical software development role focused on maintenance, feature expansion, and critical issue management of the First Due Platform – a SaaS data aggregation, visualization, and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around front and back-end development utilizing PHP, CSS, HTML and JavaScript in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• 5+ years of Front and Back-end Web Development
• Bachelors Degree in Information Technology, Computer Science or equivalent
• Strong relational and object-orientated database knowledge and experience
• Strong competency and experience using Linux OS, Postgres Database, PHP and standard web based front-end languages including HTML5, CSS, JavaScript, vue.js.
• Understanding or experience using PHP frameworks – preferable Yii PHP Framework
• Experience working with Google Map API
• Strong SQL reporting writing and scripting skills and experience
• Experience working with REST based API transmitted over https and data sent and received as JSON
• Experience working with responsive web-based enterprise applications
• Strong analytical and problem-solving skills in order to evaluate complex information coming from a variety of sources and make recommendations and decisions.
• Strong communication skills in order to work directly with Client Success, Sales and Development and Design Team.
• Ability to lead, collaborate, and work autonomously in a fast-paced start-up team environment with a positive attitude.

• Architecture and solution design of new features alongside design and development team.
• Maintain quality and ensure responsiveness of the platform
• Collaborate with the rest of the development team to design and launch new features.
• Maintain code integrity and organization.
• Review and merging GitHub Pull Requests.
• Extensive back and front-end development utilizing Linux OS and Postgres Database and across several frameworks, languages including PHP, Yii, CSS, HTML5, JavaScript and vue.js
• Working with Google API for mapping and routing functionality
• Working with mobile team to provide back-end and API support for Android and iOS development.
• Build and maintain the First Due set of APIs and necessary documentation
• Learn and maintain current understanding of public safety industry including software ecosystem, trends, landscape and business practices.

The Deployment Lead role is a technical role focused on working with customers across Fire, EMS and Office of Emergency Management agencies in their implementation and set-up of the First Due Platform – a SaaS data aggregation, visualization and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around implementation, configuration and technical customer support tasks. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• Configuration and set-up of First Due Platform for new and existing customers utilizing pre-built User Interface tools.
• Creation of SQL reports and scripts and other DBA related tasks.
• Receive, review and solve customer issues delivered via our Client Success team and Ticketing system.
• Work closely with Client Success and Development teams to collaborate on potential platform improvements.
• Q&A and testing of customer specific customizations and new product features.
• Data analysis and problem solving as related to Pre-Incident Planning, Mobile Response and Community Engagement components of the First Due platform.
• Learn and maintain current understanding of public safety industry including software ecosystem, trends, landscape and business practices.

• 2+ years of Database Administration experience.
• Bachelors Degree in Information Technology, Computer Science or equivalent.
• Strong SQL report writing and scripting skills.
• Strong relational and object-orientated database knowledge and experience.
• Competency or basic understanding of Linux, Postgres, PHP and standard web based front-end languages including HTML5, CSS and Javascript Libraries.
• Strong analytical and problem-solving skills in order to evaluate complex information coming from a variety of sources and make recommendations and decisions.
• Strong communication skills in order to work directly with Customer, Client Success, Sales and Development Team.
• Ability to lead, collaborate, and work autonomously in a fast-paced start-up team environment with a positive attitude.

First Due is seeking a tech-savvy Account Manager to help ensure the success and continued use of the First Due SaaS platform across all layers of Public Saftey. As a First Due Account Manager, you will be responsible for partnering with Customer Success to own the post-sale client relationship through Deployment, Optimization, and Support. Your main goal will be to ensure account retention and identify expansion opportunities.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• Managing and developing long-term relationships with our Public Safety Agency customers across the United States.
• Focusing on client retention and expansion activities to reduce churn and increase ARR.
• Managing relationships with First Responder users and their support teams in IT and Administration regarding their needs of the First Due product.
• Identifying up-sell opportunities.
• Working with the Product Management team to prioritize customer requests and enhancements.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. You walk into each interaction equipped with a tool-box of communication strategies to create an environment of mutual benefit between your organization and that of the client. Your organizational abilities position you to stay on top of an ever-evolving community of clients and an ever-evolving product.

• A Four-Year Degree from an American University.
• At least 1 Year's worth of Working Experience.
• Worked directly with clients in the past.
• Demonstrated excellent written, verbal communication / interpersonal skills.
• Strong Organizational and Time-Management Abilities.
• Demonstrated strong leadership abilities.
• Have a track record of meeting or exceeding goals.
• Know how to use a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of Business Software.
• Some type of connection to First Responders (nice to have).

• In New York, you’ll be at First Due's Wall Street Office in Downtown Manhattan near almost every subway, near the ferry, and in a fantastic co-working space. In DC, you’ll be in Logan Circle, near the metro and in the heart of Washington.
• We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• We offer healthcare benefits and other perks.
• First Due has a dog.
• We're focused on your career growth and helping you expand into the types of work you're best at.