The Account Executive role is a hunter role working directly with customers and partners across Fire, EMS and Office of Emergency Management agencies. Your focus will be prospecting and driving new business in your territory. You will receive significant support internally from Sales, Marketing and Product teams in a collaborative fast paced start-up environment.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• Prospect and develop new relationships with public safety professionals and partners.
• Build & maintain a high-performance sale pipeline, manage efficient & professional sales cycles and close contracts.
• Lead discovery with agencies on their needs and present innovative new strategies to transform pre-incident planning, mobile response and community engagement into thriving components of their organization.
• Travel to customer sites and attend trade shows.
• Foster a professional sales culture of mutual benefit to both First Due and the customer.
• Maintain current understanding of public safety industry including software ecosystem, trends, performance indicators, competitive landscape and business practices.

• 3+ years of Public Safety software experience (preferably in Fire or Emergency Management).
• Strong organization & communication skills with both customers and internal teams.
• 3+ years of solution selling, presenting to large customer groups and negotiation.
• Ability to lead, collaborate, and work autonomously in a fast-paced start-up team environment with a positive attitude.
• Collaborative approach to working with marketing, product and customer success teams.
• Proficient with CRM, Microsoft Office and collaboration tools such as Slack.
• Proven track record of achieving or exceeding quota goals.
  

First Due is seeking a tech-savvy Sales Engineer to join our growing team. As a First Due Sales Engineer, you will be responsible for partnering with Sales Representatives through discovery, demonstration, and handover to the deployment team. This role requires ability to demonstrate complex software, while still utilizing sales best practices.

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management and Response, First Due is transforming Fire Departments through next generation technology and innovation.

• Lead discovery sessions with prospective customers to understand their needs
• Prepare and hold product demonstrations to prospects and customers
• Answer technical prospect questions through-out an evaluation
• Partner with the sales team throughout the sales process
• Work with Product Managers to learn new products and features as they are released
• Learn and apply demonstration and discovery best practices
• Run scoping sessions and provide guidance during pricing strategy calls
• Assist with RFP and RFI responses.

• Experience demonstrating software solutions and answering technical questions
  
• Worked directly with clients in the past
• Strong presentation skills
• Public safety (preferably Fire/EMS) background or knowledge
  
• Demonstrated excellent written, verbal and social media communication / interpersonal skills.
• Strong organizational and time-management abilities
• Demonstrated strong leadership abilities.
• Have a track record of meeting or exceeding goals.
• Know how to use a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of business software.

• We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States.
• We're focused on your career growth and helping you expand into the types of work you're best at.

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As a Sales Development Representative, you're on the front lines of generating new revenue by building new opportunities and expanding the pipeline for First Due's sales team. You'll be the very first person a Fire Chief, Emergency Manager, Police Chief or other City Official will meet through their journey to enable their crews with First Due's technology for when disaster strikes.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• Creating qualified leads by outbound prospecting potential customers and converting incoming customer qualified opportunities for First Due's Sales Team.
• Working in a growing team-based environment with Sales Personnel in New York and around the United States.
• Developing relationships and build trust through value with Fire Chiefs, Emergency Managers, Police Chiefs and City / State Government Officials.
• Creating and executing on strategic widespread Sales Development Campaigns using robust workflows.
• Training one-on-one with the First Due Team - executives, sales and marketing.
• Preparing you for a future as part of the First Due Marketing or Sales Team.

You want to win, you're a skilled collaborator and can burn through problems by developing creative solutions that get the job done. You're not afraid of putting yourself out there over the phone and being told "no" and you stay excited for the next "yes". You know when to ask for help, and when to offer help and constructive feedback in return.

• A four-year degree from an American University.
• At least 1 year's worth of Sales Development or Sales experience.
• Cold called before.
• Demonstrated excellent written, verbal and social media communication and interpersonal skills.
• Demonstrated strong leadership abilities.
• Have a track record of meeting or exceeding goals.
• Have experience with a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of Business Software.
• Some type of connection to First Responders (nice to have).

• This is a remote only position.
• We're flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• We offer healthcare benefits and other perks.
• We're focused on your career growth and helping you expand into the types of work you're best at.

The Marketing Coordinator / Events specialist will lead First Due’s events strategy and execution. This role entails owning events end-to-end; beginning with securing valuable placement on the floors of trade shows, arranging partnership and marketing opportunities with event organizers, orchestrating all event logistics and marketing event awareness prior to arrival, and more.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

• Manage the First Due event calendar and coordinate internally with Sales and Executive team to select Public Safety events.
• Secure First Due’s position at industry events around North America
• Coordinate with Event Staff to capitalize on speaking opportunities, sponsorship packages and other marketing activities.
• Handle logistics of equipment, booth set-ups, travel and promotional materials to event site
• Tracking event budgets and ensuring high ROI for event attendance
• Work with the Marketing and Sales teams prior to events to launch web pages, build awareness of attendance and schedule meetings with potential buyers prior to arrival at events.

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• Experience in event registration and coordination
• Experience in working with external stakeholders and partners
• Excellent written and verbal communication skills

• Highly detail oriented
• Competency with Software System
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills
• Good to have: Experience with CRM software

• Good to have: Experience with Emergency Services or Public Safety Software
• This position will require some travel, although most events will be staffed by First Due Sales personnel

RFP & Grant writer / Production Documentation writer role means being the public facing voice of First Due and responsibility over all the most critical written material that gets distributed to both customers and buyers. With experience in delivering top quality technical documentation and the ability to deeply understand and communicate platform features and functionality, this position entails working side-by-side with Product, Client Success, Sales and Marketing teams to detail feature releases, respond to RFPs for some of North America’s largest metros and issue press releases to publication partners.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

RFP / Grant Writing:

• Work with Product, Marketing and Sales teams to configure and edit copy for responses to RFPs and RFIs.
• Assist Client Success and Product teams and customers in submitting grant applications according to specific parameters.

Technical Documentation / Knowledgebase:

• Produce written training and educational content to support First Due’s knowledgebase.
• Manage and own processes relating to the First Due knowledgebase (keep documentation current with regards to feature updates, accuracy of information, etc.).
• Develop and manage a content schedule in coordination with product releases.
• Coordinate with the First Due Client Success and Product teams to produce written training content prior to product releases.
• Work with First Due marketing team to disseminate product update information to users and admins.
  

Copy/ Content Writing & Proofreading:

• Work with teams from across the company to develop blog posts and other online content.
• Proofread Press Releases, Social Posts, Sales Development emails, etc. prior to dissemination.

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iOS Developer role is a technical software development role focused on maintenance, feature expansion, and critical issue management of the First Due iOS app. We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of Public Safety software.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

• Design and build advanced applications for the iOS platform
• Collaborate with cross-functional teams to define, design, and ship new features.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

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• BS/MS degree in Computer Science, Engineering or a related subject
• Proven working experience in software development
• Working experience in iOS development
• Have published one or more iOS apps in the app store
• A deep familiarity with Objective-C and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

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The Deployment Lead role is technical role focused on working with customers across Fire, EMS and Office of Emergency Management agencies in their implementation and set-up of the First Due Platform – a SaaS data aggregation, visualization and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around implementation, configuration and technical customer support tasks. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

• Configuration and set-up of First Due Platform for new and existing customers utilizing pre-built User Interface tools
• Creation of SQL reports and scripts and other DBA related tasks
• Receive, review and solve customer issues delivered via our Client Success team and Ticketing system
• Work closely with Client Success and Development teams to collaborate on potential platform improvements
• Q&A and Testing of customer specific customizations and new product features
• Data analysis and problem solving as related to Pre-Incident Planning, Mobile Response and Community Engagement components of the First Due platform
• Learn and Maintain current understanding of public safety industry including software ecosystem, trends, landscape and business practices.

• 2+ years of Database Administration experience
• Bachelors Degree in Information Technology, Computer Science or equivalent
• Strong SQL report writing and scripting skills
• Strong relational and object-orientated database knowledge and experience
• Competency or basic understanding of Linux, Postgres, PHP and standard web based front-end languages including HTML5, CSS and Javascript Libraries.
• Strong Analytical and Problem-solving skills in order to evaluate complex information coming from a variety of sources and make recommendations and decisions.
• Strong Communication skills in order to work directly with Customer, Client Success, Sales and Development Team.
• Ability to lead, collaborate, and work autonomously in a fast-paced start-up team environment with a positive attitude.

The Full-Stack Developer role is a technical software development role focused on maintenance, feature expansion, and critical issue management of the First Due Platform – a SaaS data aggregation, visualization, and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around front and back-end development utilizing PHP, CSS, HTML and JavaScript in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• 5+ years of Front and Back-end Web Development
• Bachelors Degree in Information Technology, Computer Science or equivalent
• Strong relational and object-orientated database knowledge and experience
• Strong competency and experience using Linux OS, Postgres Database, PHP and standard web based front-end languages including HTML5, CSS, JavaScript, vue.js.
• Understanding or experience using PHP frameworks – preferable Yii PHP Framework
• Experience working with Google Map API
• Strong SQL reporting writing and scripting skills and experience
• Experience working with REST based API transmitted over https and data sent and received as JSON
• Experience working with responsive web-based enterprise applications
• Strong analytical and problem-solving skills in order to evaluate complex information coming from a variety of sources and make recommendations and decisions.
• Strong communication skills in order to work directly with Client Success, Sales and Development and Design Team.
• Ability to lead, collaborate, and work autonomously in a fast-paced start-up team environment with a positive attitude.

• Architecture and solution design of new features alongside design and development team.
• Maintain quality and ensure responsiveness of the platform
• Collaborate with the rest of the development team to design and launch new features.
• Maintain code integrity and organization.
• Review and merging GitHub Pull Requests.
• Extensive back and front-end development utilizing Linux OS and Postgres Database and across several frameworks, languages including PHP, Yii, CSS, HTML5, JavaScript and vue.js
• Working with Google API for mapping and routing functionality
• Working with mobile team to provide back-end and API support for Android and iOS development.
• Build and maintain the First Due set of APIs and necessary documentation
• Learn and maintain current understanding of public safety industry including software ecosystem, trends, landscape and business practices.

The Implementation Manager role involves working with customers across Fire, EMS and Office of Emergency Management in their implementation and set-up of the First Due Platform – an end-to-end SaaS platform, which helps emergency response agencies respond more effectively to incidents and manage their entire operation. You will be responsible for ensuring our customer implementations stay on track and are delivered on time with high quality. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

First Due Suite is re-imagining how Fire & EMS agencies run their operation by offering best-of-breed Pre-Planning, Fire Prevention, Incident Reporting, Scheduling & Personnel, Assets & Inventory, Community Engagement, and Response – all in a single, cloud-based platform. Customer using First Due are transforming how they function, before, during and after an incident - ultimately leading to better decisions and a safer community.

• Manage implementation of customers from contract to launch
• Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery on software implementations
• Develop project plans, track progress, and monitor roadblocks during implementation phase
• Coordinate with partners and other organizations
• Document data requirements and process workflows
  
• Report regularly on status of implementations and potential issues
• Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements

• Minimum 3 years of Software Implementation project management experience
• Knowledge of project management tools
• Excellent written and verbal communication skills
• Highly detail oriented
• Motivated and proactive in creating and improving processes and workflows
• Strong analytical and critical thinking skills
• Good to have: Familiarity with SQL
  
• Good to have: Experience with Fire and EMS agency software solutions

First Due is open to candidates who can commit to either full time or part time opportunities. The ideal candidate is experienced with supporting the software systems used across the fire service.

First Due is re-imagining how to make data work for First Responders. When emergency strikes, First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology aggregates of a myriad of data sources for every structure in a community, then provides intuitive planning, community engagement, and emergency response tools ensuring first-responders have access to the collected information during an incident.

• Managing and developing long-term relationships with our Public Safety customers across the United States.
• Focusing on client retention and expansion activities to reduce churn and increase ARR.
• Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
• Identifying up-sell opportunities.
• Coordinate with our Deployment team to set-up customer accounts.
• Lead training sessions for Chiefs, Officers and Line-Personnel on how to use the First Due platform.
• Working with the Product Management team to prioritize customer requests and enhancements.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.

• A Bachelors or Associates Degree from a University is preferred.
• +5 years of firefighting experience.
• Technical experience managing or implementing software platforms within your fire department.
• Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines.
• Demonstrated excellent written, verbal communication and interpersonal skills.
• Strong Organizational and Time-Management Abilities.
• Demonstrated strong leadership abilities
• Have a track record of meeting or exceeding goals.

• We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States.
• We're focused on your career growth and helping you expand into the types of work you're best at.