First Due is seeking a tech-savvy Sales Engineer to join our growing team. As a First Due Sales Engineer, you will be responsible for partnering with Sales Representatives through discovery, demonstration, and handover to the deployment team. This role requires ability to demonstrate complex software, while still utilizing sales best practices.

First Due is re-imagining Fire and EMS by providing an all-in-one cloud platform that allows agencies to run their entire operation in one place. From Fire Prevention, Pre-Incident Planning, Incident Reporting, Scheduling, Asset Management and Response, First Due is transforming Fire Departments through next generation technology and innovation.

• Lead discovery sessions with prospective customers to understand their needs
• Prepare and hold product demonstrations to prospects and customers
• Answer technical prospect questions through-out an evaluation
• Partner with the sales team throughout the sales process
• Work with Product Managers to learn new products and features as they are released
• Learn and apply demonstration and discovery best practices
• Run scoping sessions and provide guidance during pricing strategy calls
• Assist with RFP and RFI responses.

• Experience demonstrating software solutions and answering technical questions
  
• Worked directly with clients in the past
• Strong presentation skills
• Public safety (preferably Fire/EMS) background or knowledge
  
• Demonstrated excellent written, verbal and social media communication / interpersonal skills.
• Strong organizational and time-management abilities
• Demonstrated strong leadership abilities.
• Have a track record of meeting or exceeding goals.
• Know how to use a CRM (ex: Salesforce, Zoho, etc.) and are an adept user of business software.

• We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States.
• We're focused on your career growth and helping you expand into the types of work you're best at.

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As a Junior Financial Controller you will be responsible for the company’s day to day financial activities. Your role combines aspects from financial accounting and managerial accounting. You will report to the COO.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• Performing day to day bookkeeping in accordance with generally-accepted accounting principles
• Analyzing and preparing financial statements, including profit-and-loss statements, balance sheets, cash flow statements and statements of financial position
• Financial analysis to support business decisions
• Performing ad hoc reporting and analysis and investigative issues
• Performing monthly closing
• Running payroll activities
• Performing risk analysis
• Building and maintaining contract renewal processes
• Assisting with budgeting
• Producing sales invoices and maintaining accounts receivable
• Controlling outbound money streams, bill payments and accounts payable
• Assisting in building process and automation
• Assisting with capital raises in future fundraising rounds

• Bachelor’s degree in accounting, finance or equivalent
• 1 to 2 years of experience in bookkeeping and preparing financial statements
• Knowledge of US GAAP
• Competency in cloud-based accounting and expense management systems such as QB Online and Expensify
• Excellent verbal and written communication skills
• Ability to analyze and solve problems
• Ability to interact with colleagues at all levels throughout the company
• Ability to perform highly detailed work on multiple, concurrent tasks
• Ability to work under pressure and intensive deadlines
• Ability to prioritize work under pressure
• Ability to work in a self-directed manner
• Strong Microsoft Excel and Word skills

The Full-Stack Developer role is a technical software development role focused on maintenance, feature expansion, and critical issue management of the First Due Platform – a SaaS data aggregation, visualization, and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around front and back-end development utilizing PHP, CSS, HTML and JavaScript in order to build new features, bug fixes, and oversee Pull Requests of specific modules. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• 5+ years of Front and Back-end Web Development
• Bachelors Degree in Information Technology, Computer Science or equivalent
• Strong relational and object-orientated database knowledge and experience
• Strong competency and experience using Linux OS, Postgres Database, PHP and standard web based front-end languages including HTML5, CSS, JavaScript, vue.js.
• Understanding or experience using PHP frameworks – preferable Yii PHP Framework
• Experience working with Google Map API
• Strong SQL reporting writing and scripting skills and experience
• Experience working with REST based API transmitted over https and data sent and received as JSON
• Experience working with responsive web-based enterprise applications
• Strong analytical and problem-solving skills in order to evaluate complex information coming from a variety of sources and make recommendations and decisions.
• Strong communication skills in order to work directly with Client Success, Sales and Development and Design Team.
• Ability to lead, collaborate, and work autonomously in a fast-paced start-up team environment with a positive attitude.

• Architecture and solution design of new features alongside design and development team.
• Maintain quality and ensure responsiveness of the platform
• Collaborate with the rest of the development team to design and launch new features.
• Maintain code integrity and organization.
• Review and merging GitHub Pull Requests.
• Extensive back and front-end development utilizing Linux OS and Postgres Database and across several frameworks, languages including PHP, Yii, CSS, HTML5, JavaScript and vue.js
• Working with Google API for mapping and routing functionality
• Working with mobile team to provide back-end and API support for Android and iOS development.
• Build and maintain the First Due set of APIs and necessary documentation
• Learn and maintain current understanding of public safety industry including software ecosystem, trends, landscape and business practices.

The Deployment Lead role is a technical role focused on working with customers across Fire, EMS and Office of Emergency Management agencies in their implementation and set-up of the First Due Platform – a SaaS data aggregation, visualization and mobile response solution which helps emergency response agencies respond more effectively to incidents of all kinds. Your focus will be centered around implementation, configuration and technical customer support tasks. You will receive significant support internally from our client success and development teams in a collaborative fast paced start-up environment.

First Due is re-imagining how to make data work for First Responders. When emergency strikes today, our First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology automates the aggregation of a myriad of disparate data sources for every structure in a community, then provides powerfully intuitive planning, community engagement tools, and emergency response tools.

• Configuration and set-up of First Due Platform for new and existing customers utilizing pre-built User Interface tools.
• Creation of SQL reports and scripts and other DBA related tasks.
• Receive, review and solve customer issues delivered via our Client Success team and Ticketing system.
• Work closely with Client Success and Development teams to collaborate on potential platform improvements.
• Q&A and testing of customer specific customizations and new product features.
• Data analysis and problem solving as related to Pre-Incident Planning, Mobile Response and Community Engagement components of the First Due platform.
• Learn and maintain current understanding of public safety industry including software ecosystem, trends, landscape and business practices.

• 2+ years of Database Administration experience.
• Bachelors Degree in Information Technology, Computer Science or equivalent.
• Strong SQL report writing and scripting skills.
• Strong relational and object-orientated database knowledge and experience.
• Competency or basic understanding of Linux, Postgres, PHP and standard web based front-end languages including HTML5, CSS and Javascript Libraries.
• Strong analytical and problem-solving skills in order to evaluate complex information coming from a variety of sources and make recommendations and decisions.
• Strong communication skills in order to work directly with Customer, Client Success, Sales and Development Team.
• Ability to lead, collaborate, and work autonomously in a fast-paced start-up team environment with a positive attitude.

First Due is open to candidates who can commit to either full time or part time opportunities. The ideal candidate is experienced with supporting the software systems used across the fire service.

First Due is re-imagining how to make data work for First Responders. When emergency strikes, First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology aggregates of a myriad of data sources for every structure in a community, then provides intuitive planning, community engagement, and emergency response tools ensuring first-responders have access to the collected information during an incident.

• Managing and developing long-term relationships with our Public Safety customers across the United States.
• Focusing on client retention and expansion activities to reduce churn and increase ARR.
• Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
• Identifying up-sell opportunities.
• Coordinate with our Deployment team to set-up customer accounts.
• Lead training sessions for Chiefs, Officers and Line-Personnel on how to use the First Due platform.
• Working with the Product Management team to prioritize customer requests and enhancements.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.

• A Bachelors or Associates Degree from a University is preferred.
• +5 years of firefighting experience.
• Technical experience managing or implementing software platforms within your fire department.
• Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines.
• Demonstrated excellent written, verbal communication and interpersonal skills.
• Strong Organizational and Time-Management Abilities.
• Demonstrated strong leadership abilities
• Have a track record of meeting or exceeding goals.

• We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States.
• We're focused on your career growth and helping you expand into the types of work you're best at.

First Due is seeking a tech-savvy Firefighter to work as a Client Success Manager supporting some of our nation’s leading public safety agencies. As a First Due Client Success Manager, you will be responsible for running the post-sale client relationship through Deployment, Optimization, and Support. Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

The ideal candidate is a motivated Firefighter looking to maximize their days off shift. This position offers flexible hours that can complement a shift schedule.

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First Due is re-imagining how to make data work for First Responders. When emergency strikes, First Responders can't access valuable points of information that can help Firefighters, EMS, Police Officers, and Emergency Managers make better decisions when seconds count. Our technology aggregates of a myriad of data sources for every structure in a community, then provides intuitive planning, community engagement, and emergency response tools ensuring first-responders have access to the collected information during an incident.

‍

• Managing and developing long-term relationships with our Public Safety customers across the United States.
• Focusing on client retention and expansion activities to reduce churn and increase ARR.
• Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
• Identifying up-sell opportunities.
• Coordinate with our Deployment team to set-up customer accounts.
• Lead training sessions for Chiefs, Officers and Line-Personnel on how to use the First Due platform.
• Working with the Product Management team to prioritize customer requests and enhancements.
• Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships. Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.

‍

• A Bachelors or Associates Degree from a University is preferred.
• +5 years of firefighting experience.
• Technical experience managing or implementing software platforms within your fire department.
• Project Management experience demonstrating that you are familiar with communication, training, coordination, and deadlines.
• Demonstrated excellent written, verbal communication and interpersonal skills.
• Strong Organizational and Time-Management Abilities.
• Demonstrated strong leadership abilities
• Have a track record of meeting or exceeding goals.

• We are flexible, experienced, motivated and understand what you want out of a career in early-stage tech.
• This is an opportunity to work for and connect with the leading Fire Departments and other public safety agencies in the United States.
• We're focused on your career growth and helping you expand into the types of work you're best at.