Loma Linda Fire Department

Getting Inspections Right for Loma Linda

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Location

Loma Linda, CA

Response Area Population

24,200 People

Personnel

30 Professional Firefighters

Q&A

Prior to First Due

First Due

What was your experience with software prior to working with First Due?

Fire Marshal Ingalls

Previously in my career I helped to create a digital inspection solution for Futurity IT called Athena. I have always been involved at a fundamental level in the software that my staff and I use on the job both in helping the vendor build the best product and ensuring that we have the best configurations for our needs.

Utilizing the First Due Suite

First Due

How has the Loma Linda Fire Department benefitted as a whole from starting to utilize the First Due suite?

Fire Marshal Ingalls

From the get go, we were now able to capture pre-plan, inspection, and community risk assessment all in one platform. The team at First Due started by dedicating time to customizing our instance of their software to meet to help meet the demands for our department.

For instance when we began with First Due Fire Inspections we recognized that there were key parts of our workflow we would need to configure in the platform. These were things like the ability to edit codes on the fly, start inspections automatically based upon location and some other key components. We were able to get all of these configurations accomplished quickly.

Not long after, we had information from Pre-Plans on every structure in our response area helping to begin every Fire Inspection with many data points already completed. Consolidating these software functions into one platform has definitely saved us time and hassle.

Partnering to Create a Custom Platform

First Due

How did you partner with First Due to meet the Fire Prevention needs of your organization?

Fire Marshal Ingalls

Our needs were specific and there is a particular way we like our software to perform when it comes to conducting an inspection. We worked the First Due team directly, everyone from the Client Success Team, the Product Team and Development Team took time to hear what we needed and worked to prioritize and meet our needs. Not only did they help build these features into the product that would work the way we needed, but they helped us test and optimize to ensure we were operating at the best of our abilities in the field.

Everyone took time to hear what we needed and worked to prioritize and meet our needs.

Everyone took time to hear what we needed and worked to prioritize and meet our needs.

How First Due is Different

First Due

What sets the First Due team apart from other vendors within the space you have previously worked?

Fire Marshal Ingalls

On the Product and Client Success side, First Due is prompt to answer questions, open to feedback, and continually updates and improves the platform. When we need something, they take the time to listen, understand and get things done to a way that will make a difference - fast.

For Community Connect, the Community Risk Assessment piece of the platform they supply our organization with custom media content to share with external customers (residents and business owners) within our jurisdiction. For example, we have things like our our Community Connect homepage that helps us engage our community online and many different custom social media assets to get people there. We also have post cards and flyers that we can leave with residents and business owners during visits to help grow the program.

On the Product and Client Success side, First Due is prompt to answer questions, open to feedback, and continually updates and improves the platform.

On the Product and Client Success side, First Due is prompt to answer questions, open to feedback, and continually updates and improves the platform.

Why First Due is the Way of the Future

First Due

What would you say to other agencies looking to adopt the First Due suite?

Fire Marshal Ingalls

Do you want the ability to perform an accurate size-up, conduct pre-plans, automate fire inspections, and connect / protect your community all on one platform? Then make First Due your next choice for software.