Central Kitsap Fire & Rescue

Accelerating Response Times & Coordinating Arrival with Target Hazard Staff with Community Connect

Get in touch...

Schedule a Demo

Ronny Smith

Pre-Plan Coordinator

Location

Silverdale, WA

Response Area Population

60,000 People

Personnel

100 Professional Firefighters

Location

Silverdale, WA

Response Area Population

60,000 People

Personnel

100 Professional Firefighters

Q&A

Challenges of Age Care

First Due

What are the challenges that CKFR consistently faced when responding to age care facilities?

Ronny Smith

Should there be a catastrophic event at one of these facilities, evacuation of residents presents it's own challenges.  We have facilities in our protection area where there are 60+ apartments with various conditions of residents with functional needs that would need assistance to rapidly exit their buildings.  This is manpower intensive and can present a major operational issue.

Responding to a call relevant to single individual at one of these facilities is a different issue but also its own challenge. A resident themselves may call 911 looking for EMS to address a critical health issue and in some instances the facility staff would be unaware that a call was placed and when we arrive they are unprepared to ensure quick transport of the resident to the ambulance.

Re-Imagining the Response Workflow

First Due

How did First Due offer a solution to positively impact the response workflow at an age care facility?

Ronny Smith

First Due is an awesome tool at allowing our personnel to create differentiated pre-plans for care facilities.  We can have different layers that show our crews a plan for a fire, plans for EMS extraction at various points around the facility and every other scenario we train for.

What truly sets First Due apart is enabling staff at the facility to play a role in the pre-planning and notification process. Through Community Connect, the building leadership and on-site security are notified when a resident calls 911 for an emergency.  As we're en-route security has already received a text message that Central Kitsap is responding and then proceeds to prepare for our arrival by clearing space for the ambulance outside, locking down an elevator for our crew and more.  In the middle of the night this is huge, Community Connect has reduced our response times dramatically and helped keep our elderly safe. Its great; doors are unlocked, elevators are on the ground floor, and security has the situation under control and can escort us directly to the person in trouble.,

"Community Connect has reduced our response times dramatically and helped keep our elderly safe..."

Community Connect Bridging the Responder / Caregiver Information Gap

First Due

Do you have any specific examples?

Ronny Smith

The day after we set up one of our facilities for Community Connect we were dispatched there to help a senior in respiratory distress.  Prior to the dispatch, I notified the crews that this new notification system had been set up with security at this 24-hour care facility.  When our responded the security guards knew we were on our way and had prepared to provide immediate access and helped facilitate the response. We were able to get our senior in distress out of his room and loaded onto an ambulance in record levels of assistance from facility staff.

Growing the Community Connect Program

First Due

How do you plan on expanding your success with Community Connect to get more facilities like this one signed-up?

Ronny Smith

We have First Due deployed to all six of the fire departments here in Kitsap County - for the folks that don't know that's just across the sound from Seattle, Washington. Community Connect has been running countywide for over a year and we have seen thousands of our residents sign-up and a growing number of local businesses like the age care facility we spoke about today. CKFR coordinates with Operations and the Community Connect leads at each of our partner agencies to ensure we have a coordinated plan for awareness and registrations the same way we all came together to focus on Community Connect at our residential occupancies.

Working directly with the leadership and staff at our businesses add a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Working directly with the leadership and staff at our businesses add a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Working directly with the leadership and staff at our businesses add a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Creating a Household Name

First Due

How do you plan to make your community aware of the program?

Ronny Smith

First Due provides us with a custom braded kit to get the right information in front of the residents and businesses we provide service to. Because all of our partners at our neighboring agencies use the same kit we have standardized messaging, standardized branding and a standardized marketing plan.  We use these resources to develop presentations for local businesses, chambers of commerce, rotary clubs, our schools, our local malls and we just grow from there. We also keep informative flyers in our units to distribute should there be an opportunity during response.

Central Kitsap Fire & Rescue

Accelerating Response Times & Coordinating Arrival with Target Hazard Staff with Community Connect

Get in touch...

Schedule a Demo

Ronny Smith

Pre-Plan Coordinator

Location

Silverdale, WA

Response Area Population

60,000 People

Personnel

100 Professional Firefighters

Q&A

Challenges of Age Care

First Due

What are the challenges that CKFR consistently faced when responding to age care facilities?

Ronny Smith

Should there be a catastrophic event at one of these facilities, evacuation of residents presents it's own challenges.  We have facilities in our protection area where there are 60+ apartments with various conditions of residents with functional needs that would need assistance to rapidly exit their buildings.  This is manpower intensive and can present a major operational issue.

Responding to a call relevant to single individual at one of these facilities is a different issue but also its own challenge. A resident themselves may call 911 looking for EMS to address a critical health issue and in some instances the facility staff would be unaware that a call was placed and when we arrive they are unprepared to ensure quick transport of the resident to the ambulance.

Re-Imagining the Response Workflow

First Due

How did First Due offer a solution to positively impact the response workflow at an age care facility?

Ronny Smith

First Due is an awesome tool at allowing our personnel to create differentiated pre-plans for care facilities.  We can have different layers that show our crews a plan for a fire, plans for EMS extraction at various points around the facility and every other scenario we train for.

What truly sets First Due apart is enabling staff at the facility to play a role in the pre-planning and notification process. Through Community Connect, the building leadership and on-site security are notified when a resident calls 911 for an emergency.  As we're en-route security has already received a text message that Central Kitsap is responding and then proceeds to prepare for our arrival by clearing space for the ambulance outside, locking down an elevator for our crew and more.  In the middle of the night this is huge, Community Connect has reduced our response times dramatically and helped keep our elderly safe. Its great; doors are unlocked, elevators are on the ground floor, and security has the situation under control and can escort us directly to the person in trouble.,

"Community Connect has reduced our response times dramatically and helped keep our elderly safe..."

Community Connect Bridging the Responder / Caregiver Information Gap

First Due

Do you have any specific examples?

Ronny Smith

The day after we set up one of our facilities for Community Connect we were dispatched there to help a senior in respiratory distress.  Prior to the dispatch, I notified the crews that this new notification system had been set up with security at this 24-hour care facility.  When our responded the security guards knew we were on our way and had prepared to provide immediate access and helped facilitate the response. We were able to get our senior in distress out of his room and loaded onto an ambulance in record levels of assistance from facility staff.

Growing the Community Connect Program

First Due

How do you plan on expanding your success with Community Connect to get more facilities like this one signed-up?

Ronny Smith

We have First Due deployed to all six of the fire departments here in Kitsap County - for the folks that don't know that's just across the sound from Seattle, Washington. Community Connect has been running countywide for over a year and we have seen thousands of our residents sign-up and a growing number of local businesses like the age care facility we spoke about today. CKFR coordinates with Operations and the Community Connect leads at each of our partner agencies to ensure we have a coordinated plan for awareness and registrations the same way we all came together to focus on Community Connect at our residential occupancies.

Working directly with the leadership and staff at our businesses add a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Working directly with the leadership and staff at our businesses add a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Working directly with the leadership and staff at our businesses add a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Creating a Household Name

First Due

How do you plan to make your community aware of the program?

Ronny Smith

First Due provides us with a custom braded kit to get the right information in front of the residents and businesses we provide service to. Because all of our partners at our neighboring agencies use the same kit we have standardized messaging, standardized branding and a standardized marketing plan.  We use these resources to develop presentations for local businesses, chambers of commerce, rotary clubs, our schools, our local malls and we just grow from there. We also keep informative flyers in our units to distribute should there be an opportunity during response.

Central Kitsap Fire & Rescue

Accelerating Response Times & Coordinating Arrival with Target Hazard Staff with Community Connect

Get in touch...

Schedule a Demo

Q&A

Challenges of Age Care

First Due

What are the challenges that CKFR consistently faced when responding to age care facilities?

Ronny Smith

Should there be a catastrophic event at one of these facilities, evacuation of residents presents it's own challenges.  We have facilities in our protection area where there are 60+ apartments with various conditions of residents with functional needs that would need assistance to rapidly exit their buildings.  This is manpower intensive and can present a major operational issue.

Responding to a call relevant to single individual at one of these facilities is a different issue but also its own challenge. A resident themselves may call 911 looking for EMS to address a critical health issue and in some instances the facility staff would be unaware that a call was placed and when we arrive they are unprepared to ensure quick transport of the resident to the ambulance.

Re-Imagining the Response Workflow

First Due

How did First Due offer a solution to positively impact the response workflow at an age care facility?

Ronny Smith

First Due is an awesome tool at allowing our personnel to create differentiated pre-plans for care facilities.  We can have different layers that show our crews a plan for a fire, plans for EMS extraction at various points around the facility and every other scenario we train for.

What truly sets First Due apart is enabling staff at the facility to play a role in the pre-planning and notification process. Through Community Connect, the building leadership and on-site security are notified when a resident calls 911 for an emergency.  As we're en-route security has already received a text message that Central Kitsap is responding and then proceeds to prepare for our arrival by clearing space for the ambulance outside, locking down an elevator for our crew and more.  In the middle of the night this is huge, Community Connect has reduced our response times dramatically and helped keep our elderly safe. Its great; doors are unlocked, elevators are on the ground floor, and security has the situation under control and can escort us directly to the person in trouble.,

"Community Connect has reduced our response times dramatically and helped keep our elderly safe..."

"Community Connect has reduced our response times dramatically and helped keep our elderly safe..."

Community Connect Bridging the Responder / Caregiver Information Gap

First Due

Do you have any specific examples?

Ronny Smith

The day after we set up one of our facilities for Community Connect we were dispatched there to help a senior in respiratory distress.  Prior to the dispatch, I notified the crews that this new notification system had been set up with security at this 24-hour care facility.  When our responded the security guards knew we were on our way and had prepared to provide immediate access and helped facilitate the response. We were able to get our senior in distress out of his room and loaded onto an ambulance in record levels of assistance from facility staff.

Growing the Community Connect Program

First Due

How do you plan on expanding your success with Community Connect to get more facilities like this one signed-up?

Ronny Smith

We have First Due deployed to all six of the fire departments here in Kitsap County - for the folks that don't know that's just across the sound from Seattle, Washington. Community Connect has been running countywide for over a year and we have seen thousands of our residents sign-up and a growing number of local businesses like the age care facility we spoke about today. CKFR coordinates with Operations and the Community Connect leads at each of our partner agencies to ensure we have a coordinated plan for awareness and registrations the same way we all came together to focus on Community Connect at our residential occupancies.

Working directly with the leadership and staff at our businesses add a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Working directly with the leadership and staff at our businesses add a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Working directly with the leadership and staff at our businesses add a whole new level of service that will positively assist with our Community Risk Reduction strategy.

Creating a Household Name

First Due

How do you plan to make your community aware of the program?

Ronny Smith

First Due provides us with a custom braded kit to get the right information in front of the residents and businesses we provide service to. Because all of our partners at our neighboring agencies use the same kit we have standardized messaging, standardized branding and a standardized marketing plan.  We use these resources to develop presentations for local businesses, chambers of commerce, rotary clubs, our schools, our local malls and we just grow from there. We also keep informative flyers in our units to distribute should there be an opportunity during response.