Support & Resources

"Client Success isn't a department at First Due, it's a philosophy that goes into how we think about the core problems we are trying to solve, how we build our technology, and how we build a lasting relationship with the communities that count on us. Our goal is to help you get the most out of First Due through ongoing training, communication and innovation"

- Director of Client Success, Michael Hefeitz

Best Practices Guides & White Papers

The Future of Technology Partners: Chief Munsey on First Due

"When the fire service leaders look to acquire and adopt new technologies, we need to ensure we lead through the technology we implement – not be led by it." - Chief Dan Munsey

Learn MoreComing Soon

2020 Pre-Incident Planning Best Practices

With the help of Fire Agencies from around the United States, the 2020 Pre-Incident Planning Guide serves to help fire leaders better understand the challenges around pre-incident planning, emergency response, and community risk reduction, plaguing Fire Chiefs today and the strategies to overcome them.

Learn MoreComing Soon

Community Engagement: Connecting With Residents Before & During Emergencies

With the help of Emergency Managers from around the United States, the 2020 Pre-Incident Planning Guide serves to better understand the challenges around community risk reduction & community engagement - from how to harvest community data, what type of data matters, and how to distribute critical information that saves lives.

Learn MoreComing Soon

Video Gallery

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