Fire & EMS

First Due: Pre-Incident Planning, Community Engagement & Incident Response Re-imagined.

Built for the way you respond.

Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Fort Worth Fire Department

Fort Worth, TX

Ft. Lauderdale Fire Rescue

Ft. Lauderdale, FL

Seattle Fire Department

Seattle, WA

Charlotte Fire Department

Charlotte, NC

Mesa Fire and Medical Department

Mesa, AZ

Fairfax County Fire Department

Fairfax, VA

Sanibel Fire & Rescue District

Sanibel, FL

Asheville Fire Department

Asheville, NC

Pre-Incident Planning, Community Engagement
& Mobile Response Are Broken

Limited Access

Emergency response personnel do not get the critical scene and building information they need when responding. Especially on residential structures where most calls and injuries take place.

Manual Collection

Manual collection of occupancy and inspection data is time consuming, expensive, and often outdated. It’s also only completed on Commercial structures, leaving a massive data gap from a community risk perspective.

Unusable Formats

Even if agencies do a great job collecting occupancy data, it’s not easily accessible or quickly consumable in the field. More often than not, valuable data and pre-plans are ignored completely.

Re-imagining Pre-Incident & Community
Engagement Planning for the Way You Respond

CONNECT

Aggregate Every Source of Important Information to Build a Pre-Plan on Every Structure Out-of-the-Box.

Learn More about First Due Pre-Incident Planning

CAD

ASSESOR
RECORD

BUILDING
DepT.

Open
Data

RMS

GIS

Social
Media

Every Structure

A Pre-Incident Plan for Every Structure - Even Residential. Out of the box, First Due covers your entire respose area.

Constantly Current

Your Pre-Plans will remain ever-current and update dynamically with new Information across your connected data sources.

Only What's Important

You are alerted to only the most critical information based on the type of response in a format you can consume in seconds.

PLAN

Build upon Out-Of the-Box Pre-Incident Plans with World Class Mapping and Planning Tools in the Field in Minutes

Learn More about First Due Pre-Incident Planning

  • Custom & NFPA Standard Icons

  • Annotation Functionality

  • Floor-by-Floor Plans

  • Special Event Plans

  • Detailed Occupancy Organization

  • Scheduling & Workflow Management

ENGAGE

Incorporate Structural and Occupancy Property Information from Residents & Business Owners. Take High Hazards a step further with two-way communication during an event and Community Assisted Pre-Planning.

Learn More about First Due Community Connect

Data Directly from Residents

Structural Specifics, Contacts, Functional Needs, Pets, Meeting Places & More.

Out-of-the Box Outreach Program

Come Equipped with a Resident Facing Landing Page, Print Marketing Materials and a Guide to Community Success.

Always Updated

Automatic Data Refresh Emails sent to the resident to ensure information is up to date.

Available at the Time of Response

See community sourced details when you need them most.

In this report from Local 10 Fort Lauderdale, First Due and Battalion Chief Steve Golan of the Fort Lauderdale Fire Department dive into how creating a direct line of communication with high hazard leadership through First Due Community Connect can cut high-rise response times nearly in half.

Collaborate Directly with High Hazard Owners and Managers

Allow Property Owners and Managers to Securely Provide Critical Data Including Contact Information, Functional Needs, Mapping, Documents and Access Information.

Access Pre-Plans at the Time of Response

Data added through Community Connect made available to First Responders at the time of an Incident - Integrated with Dispatch and in a format you can consume in seconds.

Communicate Effectively During an Incident

Automatically notify building owners, security or management teams of your arrival, open a direct line of communication and even have them share location and access info on the fly.

RESPOND

What you need, when you need it, on any device.

Learn More about First Due Mobile Responder

Linked to CAD

Available on Web, iOs and Android

In a Format You Can Consume in Seconds

Alert Tiles
Size-Up Story
Map Layers

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors

EMS

dispatch

AUTOMATIC & MUTUAL AID

OEM

POLICE

YOUR FIRST DUE
ENABLED AGENCY

Engineered for your IT

Powerful Partnerships from Data to Response
Re-imagining the Science of Where
First Due partners with Esri to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident.
The Future of Connected Government Meets Emergency Response.
First Due partners with Socrata to provide an Emergency Response solution that finally solves the problem of accessing critical data when responding to an incident.
Simplify your Reporting & RMS
First Due partners with Emergency Reporting so your RMS data can finally be available to operations, out in the field, on any device.
Re-imagining the Science of Where
First Due partners with Esri to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident.
LEARN MORE
The Future of Connected Government Meets Emergency Response.
First Due partners with Socrata to provide an Emergency Response solution that finally solves the problem of accessing critical data when responding to an incident.
LEARN MORE
Simplify your Reporting & RMS
First Due partners with Emergency Reporting so your RMS data can finally be available to operations, out in the field, on any device.
LEARN MORE

Learn More
about First Due's
Technology Partners…

ALL PARTNERS

Fire & EMS Software is Broken

As times change, the need for innovation to keep up with the demands of modern firefighting and response is more important than ever. From Pre-Incident Planning, to Response and Incident Reporting, Fire and EMS Agencies nationwide struggle to effectively manage their day to day operations in a single platform.

No True Single Platform

No software platform effectively manages everything your agency needs - across prevention, response, incident reporting, assets and personnel.

Outdated Technology

Many of the current platforms are built using legacy technology and do not taking advantage of modern cloud software benefits such as upgrades and flexibility.

Lack of Innovation

As a result, agencies are often locked into older versions of software and do not receive the kind of feature innovation that is required in ever-changing times.

Not Responder Focused

Most platforms are focused on compliance and records management - not on ensuring first responders have the information they need at the time of dispatch.

Difficult Collaboration

Accessing data and information is a struggle for your own agency let alone attempting to collaborate cross-agency or jurisdiction - pre, during and post incident.

Broken Software Has Real World Impact

Inefficiencies

More Staff
Hours

Higher Total
Cost of
Ownership

Increased Risk

No
Operational
Visibility

We're Changing the Way Fire & EMS Software Works

An end-to-end solution, born in the cloud - built to run your entire operation in one place.

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True Cloud Solution

Pre-Incident
Planning

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Assets & Inventory

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Community Engagement

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Scheduling & Personnel

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Fire
Prevention

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Incident
Reporting

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Mobile
Response

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Products

End-to-end Solutions for the Fire Service

Pre-INcident
Planning

Community Connect

Mobile
Responder

Fire
Prevention

Incident
Reporting

Scheduling & Personnel

Assets & Inventory

Pre-Incident Planning

Automatically aggregate critical information on every structure in your response area so you have pre-plans on every structure within weeks with no effort from your team.

Every Structure

Pre-Plan in Minutes

Analyze & Manage

Respond

Learn More

Community Connect

Community Connect allows Residents to create a Household Life Safety Profile in minutes and empowers your agency with the marketing engine you need to get the word out and drive on-going engagement.

Engage Residents

Engage Businesses

Automate Processes

Respond

Learn More

Mobile Responder

Complete mobile response functionality enables your crew to receive notifications immediately from dispatch - status, track vehicles / personnel and route to an incident.

Respond

Access Critical Data

Share Information

Available Anywhere

Learn More

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors

EMS

dispatch

AUTOMATIC & MUTUAL AID

OEM

POLICE

YOUR FIRST DUE
ENABLED AGENCY

Fire Prevention

Complete any type of inspection using intuitive and flexible checklists with full integrated pre-planning for company level inspections.

Next-Gen Inspections

Virtual CRR

Enterprise Management

Responder Friendly

Learn More

Incident Reporting

Document fire company responses with fully scalable, NFIRS and NFORS compliant reporting system designed for ease of use by field responders. Automatic submission to state and federal regulatory bodies.

Next-Gen Incident Reporting

Automation

Compliance

Enterprise Management

Learn More
Assessor
Data
Pre-plan information
CAD Integration
Schedule and Assignments

NFIRS Exports

Local / State

NFORS Data

epcr Coming Soon

And
More

Scheduling & Personnel

Schedule personnel with a single drag & drop utilizing a best-of-breed scheduling platform.

Improved Scheduling

Automation

Compliance

Enterprise Management

Learn More

Any shift type and any rotation

Universally accessible overtime paging, time off request, and approvals

Automation and Integration with CAD, Incident Reporting and more.

Assets & Inventory

Real-time insight and statistics into apparatus & equipment health, usage and compliance - seamlessly linked to First Due Scheduling, Incident Reporting & more.

Enhanced Asset Management

Next-Gen Vehicle Checks

Deeply Configurable

Work Order Management

Coming Soon

Inspections

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  • Next-Gen Inspections

  • Virtual CRR

  • Enterprise Management

  • Responder Friendly

Learn More

Inspections

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  • Next-Gen Inspections

  • Virtual CRR

  • Enterprise Management

  • Responder Friendly

Learn More

Access & Share Information - Anywhere, Anytime

Access First Due on any device and achieve true interoperability across borders and agencies.

Any operating system

Any Device

Your First Due
Enabled Agency

Automatic &
Mutual Aid

EMS

Police

OEM

DISPATCH

What Makes First Due Different?

One, Cloud-Based Platform

We've built a solution that does everything in a single platform, with maintenance, upgrades and access on any device.

Aggressive Innovation

We build what you need faster and innovate to stay ahead of the rapidly changing world of Public Safety.

Holistic Vision

More than just compliance. We build for response, for your community and inter-agency interoperability.

Team & Culture

We partner with you to continue to innovate and support for your agency's specific needs. Client Success is core to what we do.

Built for Your IT

We understand every agency has unique IT workflows. We build to seamlessly bridge the gaps between CAD, RMS, GIS and more.
Re-imagining the Science of Where
First Due partners with Esri to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident.
LEARN MORE
Simplify your Reporting & RMS
First Due partners with Emergency Reporting so your RMS data can finally be available to operations, out in the field, on any device.
LEARN MORE
Built for the Way You Respond
First Due partners with Central Square to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident. Pre-incident planning & mobile response re-imagined.
LEARN MORE

Learn More about First Due's
Technology Partners…

ALL PARTNERS

Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Fort Worth Fire Department

Fort Worth, TX

Ft. Lauderdale Fire Rescue

Ft. Lauderdale, FL

Seattle Fire Department

Seattle, WA

Charlotte Fire Department

Charlotte, NC

Mesa Fire and Medical Department

Mesa, AZ

Fairfax County Fire Department

Fairfax, VA

Sanibel Fire & Rescue District

Sanibel, FL

Asheville Fire Department

Asheville, NC

Trusted Nationwide

From Volunteer Agencies to America's Largest Cities

Fort Worth Fire Department

Fort Worth, TX

Ft. Lauderdale Fire Rescue

Ft. Lauderdale, FL

Seattle Fire Department

Seattle, WA

Charlotte Fire Department

Charlotte, NC

Mesa Fire and Medical Department

Mesa, AZ

Fairfax County Fire Department

Fairfax, VA

Sanibel Fire & Rescue District

Sanibel, FL

Asheville Fire Department

Asheville, NC

Pre-Incident Planning, Community Engagement
& Mobile Response Are Broken

Limited Access

Emergency response personnel do not get the critical scene and building information they need when responding. Especially on residential structures where most calls and injuries take place.

Outdated tools

Pre-Planning and collection of data is time-consuming, expensive, and cumbersome with the current tools available. Sharing the workload across agencies and the community is impossible.

Not Actionable

Even if agencies do a great job creating pre-plans, it’s not easily accessible during a major incident when you need it most. More often than not, valuable data and pre-plans are ignored completely.

Re-imagining Pre-Incident & Community
Engagement Planning for the Way You Respond

CONNECT

Aggregate Critical Data Across Disparate Data Sources for Automated Pre-Plans on Every Structure Out-of-the-Box.

Learn More about First Due Pre-Incident Planning

CAD

ASSESOR
RECORD

Fire DepT.

Open
Data

RMS

GIS

Social
Media

Every Structure

A Pre-Incident Plan for Every Structure - Even Residential. Out of the box, First Due covers your entire respose area.

Constantly Current

Your Pre-Plans will remain ever-current and update dynamically with new Information across your connected data sources.

Only What's Important

You are alerted to only the most critical information based on the type of response in a format you can consume in seconds.

PLAN

Build upon Out-Of the-Box Pre-Incident Plans with World Class Mapping and Planning Tools in the Field in Minutes

Learn More about First Due Pre-Incident Planning

Active Shooter Pre-Incident Plan
  • Custom & Standard Icons

  • Annotation Functionality

  • Floor-by-Floor Plans

  • Special Event Plans

  • Detailed Occupancy Organization

  • Scheduling & Workflow Management

ENGAGE

Incorporate Structural and Occupancy Property Information from Residents & Business Owners. Take High Hazards a step further with two-way communication during an event and Community Assisted Pre-Planning.

Learn More about First Due Community Connect

Data Directly from Residents

Structural Specifics, Contacts, Functional Needs, Pets, Meeting Places & More.

Out-of-the Box Outreach Program

Come Equipped with a Resident Facing Landing Page, Print Marketing Materials and a Guide to Community Success.

Always Updated

Automatic Data Refresh Emails sent to the resident to ensure information is up to date.

Available at the Time of Response

See community sourced details when you need them most.

In this report from Local 10 Fort Lauderdale, First Due and Battalion Chief Steve Golan of the Fort Lauderdale Fire Department dive into how creating a direct line of communication with high hazard leadership through First Due Community Connect can cut high-rise response times nearly in half.

Collaborate Directly with High Hazard Owners and Managers

Allow Property Owners and Managers to Securely Provide Critical Data Including Contact Information, Functional Needs, Mapping, Documents and Access Information.

Access Pre-Plans at the Time of Response

Data added through Community Connect made available to First Responders at the time of an Incident - Integrated with Dispatch and in a format you can consume in seconds.

Communicate Effectively During an Incident

Automatically notify building owners, security or management teams of your arrival, open a direct line of communication and even have them share location and access info on the fly.

RESPOND

What you need, when you need it, on any device.

Learn More about First Due Mobile Responder

Linked to CAD

Available on Web, iOs and Android

In a Format You Can Consume in Seconds

Alert Tiles
Size-Up Story
Map Layers

Reinvent Cross Agency Collaboration

Seamlessly Share Critical Pre-Plan Data with Neighbors

EMS

dispatch

AUTOMATIC & MUTUAL AID

OEM

POLICE

YOUR FIRST DUE
ENABLED AGENCY

Engineered for your IT

Powerful Partnerships from Data to Response
Re-imagining the Science of Where
First Due partners with Esri to provide an emergency response solution that finally solves the problem of accessing critical data when responding to an incident.
LEARN MORE
The Future of Connected Government Meets Emergency Response.
First Due partners with Socrata to provide an Emergency Response solution that finally solves the problem of accessing critical data when responding to an incident.
LEARN MORE
Simplify your Reporting & RMS
First Due partners with Emergency Reporting so your RMS data can finally be available to operations, out in the field, on any device.
LEARN MORE

Learn More
about First Due's
Technology Partners…

ALL PARTNERS

Emergency Planning & Incident Preparedness Are Broken

DATA COLLECTION

Collecting, Storing, Accessing, and Sharing Emergency Plans is a challenge. Rarely do Security and Management teams have actionable pre-incident and emergency plans for the assets and people they protect.

ACCESS FOR FIRST RESPONDERS

Even though you have created emergency plans for your building, they are usually in a format that is not easy to maintain or share with your local first responders leading to a sub-optimal response and incident outcomes.

COMMUNICATION

When there is an emergency in your building, security and management teams usually don’t know of the problem until responders arrive on scene. This lack of coordination increases response times and risk to the life and property you protect.

End-to-end Emergency Planning, Engagement & Response
 in a single powerful tool

Create Store & Access
Emergency plans on any device
Connect to internal systems
Cameras, 3D Maps, Alarms & Fire Protection
Share Information
Directly with first responders
911 notifications
Immediate Notifications at the time of dispatch
Create Store & Access
Emergency plans on any device
Connect to internal systems
Like Cameras, 3D Maps & Alarms
Share Information
Directly with first responders
Receive notifications
Immediatly at the time of dispatch
Reduce Insurance Premium
Reduce Cost
Reduce Risk
Better Incident OutcomeS

PLAN

Best-of-breed mapping and data collection tool to collect, organize and share critical emergency plan information

Learn More about First Due Pre-Incident Planning

Easily Map And Store Critical Systems And Building Information
Annotate, Measure And Create Detailed Emergency Plans For Different Situations
Store And Easily Access Hazardous Material Information
Easily Manage and Store Detailed Emergency Plans For Effective Communication During An Emergency

Building System and Structural information

Critical systems such as Alarm Panels, Shutoffs and Fire Systems

Hazardous Material

Attachments such as Policies and Plans

Multi-building and level support

ENGAGE

Source critical information directly from Employees, Residents and/or Students

Learn More about First Due Community Connect

Create a Home for Your Institution's Community Connect Program Including Customize, Landing Page and Sign-in Page

Allow Your Employees, Residents, Students To Self-Report Critical Contact, Access & Functional Needs And Service Animal Information

Create a Home for Your Institution's Community Connect Program Including Customize, Landing Page and Sign-in Page

Create a Home for Your Institution's Community Connect Program Including Customize, Landing Page and Sign-in Page

CONNECT

Integrate building systems for seamless situational awareness between First Responders and Staff

Learn More about First Due Pre-Incident Planning

Cameras

3D
Plans

Alarm
Systems

And
More

RESPOND

Keep First Responders Informed and Open the Lines of Communication the Moment Emergency Strikes

Learn More about First Due Mobile Responder

Incident Listing & Maps at Your Fingertips
Communicate Via Location & SMS at the Time of an Emergency

Automatic notifications when First Responders are dispatched to your location

Ability to respond back helping crews be better prepared

Your data made available to First Responders at the time of dispatch

See a list of historical incidents at your location

Audit trail and reporting

Betsi Chatham

GIS Analyst

Grapevine Fire Department

"First Due is in the cloud, but we maintain control within our IT organization. In a span of just several weeks after signing on with First Due we have closed the gap between IT and Fire in a way where everyone here in Grapevine has a more powerful way of working with location-based data and pre-fire plans.”

David Jacobs

Battalion Chief

Fort Myers Fire Department

"First Due means consistency, ease of preplan creation and information access and community engagement through community connect."

Roger Parker

Fire Marshal

Elk Creek Fire Department

"I've been in the fire service for 49 years and I've always struggled to get the preplan information to the firefighters in the field where they can access it and apply it to help protect their community and themselves. First Due has created a solution that is easy to use and easy to understand because it's visual. Now with v3 I can annotate and color code the occupancies in accordance with the Community Risk Reduction model that is being used for NFPA, ISO and Accreditation.”

Rick Spenser

Lieutenant

Cortez Fire Protection District

"First Due has helped us complete pre-plans faster and more accurately."

Jacob Boothby

Battalion Chief

Central Matanuska-Susitna Borough Fire Department

"Crews are actually completing pre plans. We have at least a general idea of what the structure we are responding to is. Community Connect has given us a platform to provide service to the public that we have not been able to do in the past."

Ronny Smith

Pre-Plan Coordinator

Central Kitsap Fire & Rescue

"First Due has assisted in our transition from pre-plan binders in the rigs to an automated pre-plan system available on each run."

Stephen Gollan

Battallion Chief

Ft. Lauderdale Fire Rescue

"First Due helped to improve response times by pre-alerting high rise security so they are aware and waiting our arrival providing us with the quickest route in the building to mitigate the emergency."