Customer Service Matters More Than Ever

May 16, 2022

Lee Cockrell

about

Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® Resort , sits down with host, Tom Louis, for an inspiring conversation on why customer service matters more than ever.

First Due for Federal Agencies

The most powerful all-in-one fire and EMS platform is FedRAMP authorized and ready to support your operation.

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The Future of Canadian Fire RMS Solutions. Your entire operation. One platform.

Discover the future of Canadian Fire RMS with First Due, the premier all-in-one solution that breaks free from the constraints of legacy software systems.

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Introducing First Due for EMS: the Power of an All-In-One Software Suite

Discover how consolidating your software into an all-in-one suite maximizes EMS agency operations.

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First Due: The Modern Fire and EMS Scheduling Solution

Transform Fire & EMS staffing with First Due: modern, efficient, and tailored for your needs. Embrace innovation and efficiency.

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Managing Medications | Controlled & Non-Controlled Substances

Learn more about tracking controlled substances or non-controlled substances, manage expiration dates, lot numbers, quantities, and more with First Due.

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Online Payments

Learn more about streamlining your invoicing workflow and collect money for billable services faster with Online Payments.

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Submitting a First Due Support Ticket

In this video, learn how to access the First Due Knowledgebase and help center from within the First Due interface. Our team is standing by to help.

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Community Connect for Business Owners or Property Managers

Learn more about First Due Community Connect's features for Business Owners or Property Managers.

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Community Connect for Residents

Learn more about First Due's flexible out-of-the-box and ad-hoc reporting functionality.

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Data & Analytics

Explore First Due Data & Analytics Module- Extract actionable intelligence from your agency's data with ease. Choose from pre-built report templates or create...

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Mobile Responder

Explore how the First Due Mobile application for iOS and Android helps teams view the data they need at the time of response.

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Training

Explore the First Due Training Module and how you can keep your crew certified and ready for action in the First Due platform.

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Events & Activities

Explore First Due Events and Activities - your hub for organizing your schedule and your day-to-day within the First Due Platform.

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ePCR Documentation

Explore First Due ePCR module- A fast, easy, and compliant solution for streamlined patient care reporting. From creating new ePCR records, assessment...

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Hydrants

Explore the First Due Hydrant Management module to inspect, maintain and manage any type of hydrant - right in First Due side by side with your Pre-Incident…

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Assets & Inventory

Explore asset and inventory management within First Due. You can complete vehicle, equipment, kit, station checks, and more from any desktop or mobile device...

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Your entire operation. One platform.

The Fire & EMS software suite reimagined for the challenges of 2023. Learn why Chiefs are consolidating their software.

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What is Community Connect?

Learn more about Community Connect and how you can help your Fire Agency and First Responders be prepared for an emergency at your home.

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Scheduling & Personnel

Explore the First Due's Scheduling & Personnel management platform to ensure comprehensive data capture that is fully in compliance with your union and dep…

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Fire Inspections

Fully integrate pre-planning into your fire inspection process with First Due's pre-incident planning features built into prevention-focused workflows.

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Pre-Incident Planning

First Due Pre-Incident Planning's Pre-Plan mapping features allow for easy annotation and organization from the field, from any device, and linked to the r…

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NFIRS Reporting

Check out this short video to learn more about First Due's NFIRS reporting functionality.

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Pre-Planning Mesa Fire with First Due

Mesa Fire and Medical Department demonstrates First Due pre-plan in action. They demonstarate a walkthrough with pre-planning and the ease to use.

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Community Connect Explainer

Understand how sourcing valuable data directly from the community allows First Responders to know the crucial details upon response that only residents know...

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SmartFirefighting Virtual Chat: Data In the Fire Service

First Due CEO, Andreas Huber joins in on a Virtual Chat with SmartFirefighting host Kevin Sofen, San Bernardino County Fire Department Chief Dan Munsey...

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First Due & IAFC: COVID-19 Response Webinar

IAFC webinar with First Due to dive into the functionality of Community Connect for COVID-19 on Tuesday 4/07/2020...

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Esri's Fire Ops Tech Summit: Pre Incident Planning Re-Imagined

First Due Co-Founder & CEO Andreas Huber dives into the future of pre-incident planning with Fire Operations leadership from across the state of California...

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ResponderX Chicago 2019: First Due CEO Andreas Huber

First Due Co-Founder & CEO Andreas Huber sits down with W. S. Darley & Co.'s Kevin Sofen at ResponderX Chicago 2019...

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Salisbury Fire Department Responds Using First Due

Salisbury Fire Department break down the minute-by-minute details of using First Due at the time of using First Due at the time of a recent 9 Alarm Fire.

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Midwest City Community Connect program better prepares firefighters with help from residents

Midwest Fire agency has adopted First Due Community Connect to help ensure their First Responders stay informed of the details that could save lives during…

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Freeport Fire Dept announces mobile app to help with community

Freeport Fire Department put in place Community Connect for their community to voluntary input crucial information that only residents know.

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Missoula Rural Fire needs public's help with critical information

The Missoula Rural Fire District launched Community Connect for their community to share critical information with their department. Residents of Missoula …

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Hendersonville Fire Department asks Residents & Business Owners to Register for Community Connect

Seconds count in an emergency, so Fire Marshal Michael Ostrander of the Hendersonville Fire Department urges residents and business owners...

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Waynesville Fire Department Uses First Due to Improve Response and Save Lives

In an ABC 13 WLOS News report, Assistant Fire Chief Chris Mehaffey shares how First Due has allowed the Waynesville Fire Department...

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New Online Tool to Help Reno First Responders

The Reno Fire Department activates Community Connect to give first responders critical information about your family should they ever be called to your home...

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Ocala Fire Rescue Launches New Emergency Database

Ocala Fire Rescue is anticipating Community Connect to help better prepare crews when responding to emergencies, and they want residents to participate...

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Reno Fire Department Community Connect

Reno ABC Channel 2 and Reno Fire Chief Jeff Voskamp dive into how Community Connect will make a difference both for COVID-19 related concerns...

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Spokane Valley FD Adopts Community Connect

See how First Responders from the Spokane Valley Fire Department deploy Community Connect to better protect their neighbors from COVID-19 through self-reporting...

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Eastside Fire & Rescue App Asks for Resident Input

Eastside Fire Rescue explains to their citizens how Community Connect can help ensure their First Responders stay most informed...

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New technology could help Asheville firefighters save lives - WLOS Asheville

Meet the Asheville firefighters on the frontlines redefining the operations workflow through transforming pre-incident planning...

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Asheville Fire Department launches Community Connect - WLOS News Asheville

Dan Flynn of the Asheville Fire Department discusses the agency's adoption of First Due Community Connect...

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First Due & Fort Lauderdale: High Hazard Community Connect

In this report from Local 10 Fort Lauderdale, First Due and Battalion Chief Steve Golan of the Fort Lauderdale Fire Department...

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Paul Combs, Artist

Be the Target

Artist Paul Combs discusses his latest projects and provides a glimpse into his "Be the Target" presentation.

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Kevin Sofen, Director of Innovation at W.S. Darley

Technology & The Future of the Fire Service

Kevin Sofen, Director of Innovation at W.S. Darley, discusses current and emerging technologies.

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Jeff Dill, CEO/Founder of the Firefighter Behavioral Health Alliance

Preventing Suicides in the Fire Service

Jeff Dill of the Firefighter Behavioral Health Alliance discusses preventing suicides in the fire service.

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Dennis Compton Fire Service Legend, Mesa (AZ) Fire Chief (ret.)

The Need for Introspection

Fire Service Legend, Dennis Compton, shares his wisdom and the value of introspection.

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Jordan Long, Founder & CEO of RevitalColorado

A Lifeline for Our Frontline

Jordan Long of RevitalColorado shares the story of an outdoor retreat for first responders' mental health.

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Tate Preston, Health and Safety Manager

The Jim Beam Distillery Fire Department

Tate Preston of James B. Beam Distilling Company discusses his distillery fire & life safety department.

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Chief Randy Bruegman (ret.)

Excellence & The 21st Century Fire Service

Retired Fire Chief, leader, author, and lecturer Randy Bruegman discusses excellence and leadership.

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Gordon Graham

Seven Steps of Sharing Knowledge

Industry legend, Gordon Graham, discusses his seven steps for sharing knowledge.

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Jennifer Anderson

Changing Lives Through Coaching

Jennifer Anderson of First Responder Coaching discusses the mental health of first responders.

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Ed Mann

Maintaining Your Sanity When You Retire

Former Pennsylvania Fire Commissioner Ed Mann discusses the challenges faced when retiring.

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Paul Wind

Justifying a Fire Department's Existence

Paul Wind of Battalion 1 Consultants, discusses ways fire departments can justify their existence.

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Deputy Chief Greg Rogers

Community Risk Reduction Excellence

Deputy Chief Greg Rogers of the Spokane Valley Fire Department discusses Community Risk Reduction.

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Kate Kapalo, Ph.D

The Science Behind Pre-Plans

Kate Kapalo, Ph.D., National Fire Academy Instructor, discusses pre-plans and technology.

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Charles McGarvey

Resilience: Coping with Two LODDs in One Month

Fire Commissioner Charles McGarvey shares how he led his department during two LODDs in one month.

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Chief Billy Goldfeder

Surviving Prostate Cancer

Fire service legend Chief Billy Goldfeder shares his journey of surviving prostate cancer.

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Dr. Burton Clark

Fire Culture: Finding the Truth

Burton Clark, formerly of the National Fire Academy, discusses the state of the American Fire Culture.

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Denis Onieal

Decision Making in Today's Fire Service

Denis Onieal, the former Asst. US Fire Admin discusses decision-making and data's role in fire service.

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Dr. Lori Moore-Merrell

The Future of Fire Service Data

Dr. Lori Moore-Merrell, the US Fire Administrator, discusses the future of fire service data and more.

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Joe Powers

Community Risk Reduction for the 21st Century

Joe Powers of the Charlottesville Fire Department discusses Community Risk Reduction in the 21st Century.

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Kristen Willeumier

Biohack Your Brain for Improved Cognitive Performance

Neuroscientist Kristen Willeumier, PhD., discusses cognitive health, mental performance, and well-being.

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Matt Hinds-Aldrich

Why NFIRS Still Matters & Why It Needs to Improve

Matt Hinds-Aldrich, of the American Association of Insurance Services, discusses why NFIRS matters.

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Ben May

How Data Helps Ensure The Fire Service

Ben May of the Center for Public Safety Excellence discusses data's role in helping the fire service.

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Maia Dalton-Theodore

Albuquerque Fire Rescue Behavioral Health Program

Maia Dalton-Theodore, Director of Behavioral Health for Albuquerque Fire Rescue and Lt. Miguel Tittman, Health and Wellness Officer for AFR join host Tom Louis...

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Captain Mike "Elvis" Castillo

Mesa Fire & Medical Department's Command

Captain Mike "Elvis" Castillo sits down with host Tom Louis for an engaging conversation about Mesa's exceptional Command Response Vehicle...

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Customer Service Matters More Than Ever