What is it like using First Due’s inspections module compared to other RMS software?

Using First Due isn’t very difficult but on other software, there were some difficulties. If we wanted to do a new inspection design or a new inspection, everything had to go through them. With First Due, I'm able to design the inspection myself and put into the inspection what we feel is most important and keep out what we feel is not important. That's a nice feature.

What's it been like introducing First Due to everybody on your crew and implementing it across the department?

At this point, it's the ease of use. I can't stress that enough. It's great! Everybody who starts working with it immediately can go to work and understands exactly what they're doing, it just takes a couple of times to use it and figure out what's what. Guys have come to me and asked, “Can we do this? Can we do that?” Every time these questions are brought up, the answer is, “Yep, we can do that.” The ease of use is there.Overall, though, it just takes some time for responders to get used to having this level of technology at their fingertips.

What's been your experience using the Permitting module and the Inspection module so far?

It's pretty easy to use and pretty self-explanatory. I've been able to put a lot of the information in myself. I haven't needed, any assistance. It works well. It keeps all our information in one spot. We have permits in there and we’re starting to set up inspections.

If we do a fire alarm permit issue, then we're going to start putting our final inspections in for fire alarms, so we have all that information in one spot.  As we're moving along in the inspection, we note the locations of the different items; fire alarm panels, fire department connections, standpipe connections, dry chemical systems, and wet chemical systems.

Can you describe your experience working with your Client Success Manager Kyle Nelligan, and the First Due company as a whole?

It's truly been easy. We can call or email Kyle and he just gets things done. The organization just seems like it's right there. They seem like they care about the customer. Almost everything that we've brought up, they've worked on. Some things we realize are long-term items that have not been accomplished yet, but after speaking with Kyle, I know the team is still working on those items.

What are your plans for First Due looking forward?

I hope to see my team continue to expand their skills in the platform and continue to populate important data related to Pre-Incident Planning and things like that. In the next couple of years, there will be a shift in the internal demographic of the fire station, which will hopefully transform the way fire departments use technology. I hope to see departments use more modern software like First Due in the future.

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